Official plea8 Policy

Privacy Policy plea8

plea8 prioritises the security and confidentiality of every player's personal information. This Privacy Policy explains in detail how we collect, process, store and protect your data while you use the plea8 platform.

Updated: 1 January 2026

Bahasa Melayu & English

International Licensing

Our Commitment

Why Your Privacy Matters

Every aspect of data handling at plea8 is designed to ensure your information stays secure and is used only for the right purposes.

High-Level Encryption

All personal data and transaction information is encrypted using internationally recognised security protocols. Your information cannot be accessed by unauthorised parties.

Strict Access Controls

Access to player data is limited only to staff who require that information to carry out their duties. Every access is logged and monitored.

No Sale of Data to Third Parties

plea8 does not sell, rent or disclose players' personal information to any third party without explicit consent, except as set out in this policy.

International Licensing Compliance

As an operator licensed under international licensing, plea8 complies with the data protection requirements set by our licensing authorities.

Right to Correction and Deletion

You have the right to request correction of inaccurate information or to request that certain data be deleted, subject to legal and operational requirements.

24/7 Privacy Support

If you have any questions about your data privacy, the plea8 support team is available 24/7 via live chat and email in Bahasa Melayu and English.

Official Document

Effective: 1 January 2026

Privacy Policy Contents

01Introduction and Scope of Policy

This Privacy Policy is issued by plea8 ("Company", "we") and applies to all users of the plea8.onl website ("Website") and related services ("Services"). This document explains how we collect, use, store, disclose and protect your personal information.

By registering an account, accessing the Website or using any plea8 Services, you are considered to have read, understood and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our Services.

This Privacy Policy may be updated from time to time. The latest version will always be available on this website. Your continued use of the Services after any changes means you accept the updated version.

02Information We Collect

plea8 collects various types of information to allow us to provide the Services safely and efficiently. The information we collect includes:

Personal identity information: full name, date of birth, identification card number (MyKad) or passport
Contact information: email address, mobile phone number, and residential address
Account information: username, password (in encrypted form), and account activity history
Financial information: e-wallet details (Touch 'n Go, Boost, ShopeePay), DuitNow information, and transaction records including deposits and withdrawals
Technical information: IP address, device type, operating system, web browser type, and access log data
Gaming information: betting records, game history, and usage statistics
Cookie information and similar tracking technologies

We do not collect information beyond what is required for legitimate operational purposes. Each category of information is collected on the basis of established requirements.

03Purpose of Information Collection

The personal information you provide to plea8 is used for the following purposes:

Identity verification and account registration process
Processing deposits and withdrawals through available payment methods
Account management and provision of the Services you request
Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements under international licensing obligations
Detection and prevention of fraud, account misuse and unlawful activity
Providing customer support and resolving disputes
Sending promotional information, bonuses and Service updates (with your consent)
Ongoing improvement of the platform and user experience
Compliance with legal requirements and licensing regulations

plea8 does not use your information for purposes other than those listed above without first obtaining your additional consent.

04Disclosure to Third Parties

plea8 may share your personal information with third parties in certain limited circumstances:

Payment service providers required to process your financial transactions, including e-wallet handling and FPX
Technology and hosting service providers that support plea8 platform operations
Licensing authorities and regulators that require your information under international licensing requirements
Law enforcement agencies or lawful authorities when required by law
Analytics service providers that help us understand platform usage patterns (data shared in aggregated or anonymised form)

All third parties we work with are bound by strict data confidentiality agreements and are required to comply with our data protection standards. We do not sell your personal information to any party for marketing purposes.

05Data Storage and Retention Period

Your personal information is stored on secure servers with strict access controls. All data is encrypted at rest and in transit using internationally recognised security protocols.

Data retention periods depend on the type of information and legal or operational requirements:

Financial transaction records are retained for the period specified by licensing and financial compliance requirements
Active account information is retained for as long as your account remains active and for a period after account closure as required by law
Communication logs and customer support records are retained for a reasonable period for reference and dispute resolution purposes

When the retention period ends and there is no legal requirement to keep that data, we will securely delete or anonymise your data.

06Cookies and Tracking Technologies

plea8 uses cookies and similar tracking technologies to improve your experience on the Website. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

Essential cookies: required for basic website functions such as login session verification and security
Functional cookies: store your preferences such as language and display settings
Analytics cookies: help us understand how users interact with our website for ongoing improvement

You can control and delete cookies through your web browser settings. However, blocking essential cookies may affect the functionality of some parts of the Website.

07Your Rights as a User

As a plea8 user, you have certain rights regarding your personal information. We respect and facilitate the exercise of the following rights:

Right of access: you may request a copy of the personal information we hold about you
Right of correction: you may ask us to correct information that is inaccurate or incomplete
Right of deletion: in certain circumstances, you may request that your information be deleted, subject to legal retention requirements
Right to restrict processing: you may ask us to restrict the processing of your data in certain circumstances
Right to object: you may object to the processing of your data for direct marketing purposes at any time
Right to data portability: you may request your data in a machine-readable format in certain circumstances

To exercise any of the above rights, please contact our customer support team. We will process your request within a reasonable time and inform you of the action taken.

08Data Security

The security of your personal information is a priority at plea8. We implement a range of technical and organisational security measures to protect your data from unauthorised access, loss, alteration or disclosure.

SSL/TLS encryption for all communication between your browser and our servers
Encryption of sensitive data in the database, including passwords and financial information
Role-based access controls that ensure staff only access the data they need
Continuous security monitoring and intrusion detection systems
Two-factor authentication (2FA) for sensitive account access
Regular security reviews and penetration testing by security experts

While we take reasonable steps to protect your data, no security system is completely impenetrable. You are also responsible for keeping your account password secure.

09Children's Privacy

plea8 services are intended solely for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. All account applicants are required to verify their age during the registration process.

If we find that we have collected personal information from an individual below the specified age limit, we will take immediate steps to delete that information and close the relevant account.

10Changes to the Privacy Policy

plea8 reserves the right to amend or update this Privacy Policy at any time. Any significant changes will be communicated to you via your registered email or through a notice prominently displayed on the Website before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information. The "Updated" date shown at the top of this document indicates when this policy was last updated.

11Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by plea8, please contact us through the following channels:

Privacy Support Email:

[email protected]

Our support team operates 24/7 and will respond to your enquiry within a reasonable time. Communication is available in Malay and English.

Frequently Asked Questions

Questions about Privacy Policy

During registration, plea8 collects basic information such as full name, date of birth, identification card number (MyKad), email address, and mobile phone number. This information is required for identity verification, KYC compliance, and to confirm that you are eligible to use our Services as a player aged 21 and above.

No. plea8 does not sell, rent or disclose players' personal information to third parties for marketing purposes or any other purposes unrelated to platform operations. We only share data with payment service providers, technology providers, and licensing authorities when strictly necessary, and all such parties are bound by strict confidentiality agreements.

You can submit a data deletion request via live chat or our support email at [email protected]. Our team will process your request in accordance with the Privacy Policy requirements and applicable laws. Please note that certain records may need to be retained to comply with international licensing requirements and applicable legislation.

Yes. All financial transactions at plea8 — whether through Touch 'n Go, DuitNow, FPX, Boost, ShopeePay or cryptocurrency — are processed through encrypted channels. Your financial information is stored in encrypted form and cannot be accessed without valid authorisation. Our system is also equipped with fraud monitoring that operates around the clock.

Yes. You can unsubscribe from marketing communications at any time by using the unsubscribe link included in every promotional email, or by contacting our support team directly. Please note that account-related emails such as transaction confirmations and security notifications will still be sent even after you opt out of the marketing list.

In the event of a data breach affecting your personal information, plea8 will take immediate action to contain the incident and investigate the cause. We will notify affected users and the relevant authorities within the timeframe required by our licensing obligations. We will also take additional steps to prevent similar incidents from occurring in the future.

Ready to Play Safely?

Your plea8 account is protected by a robust privacy policy and continuous security systems. Register your account today and enjoy all the games with full confidence that your data is in good hands.

⚠️ This platform is for players aged 21 and above only. Gamble responsibly.